PHPLIve! - If you want more control and run the Live Support Solution directly from your server and domain, then the Source Code Solution is right for you. No need to rely on a third party because everything (the source code and database) is located on your server! This provides an extra level of security and assurance.
( Added : 07-15-2003 , Hits : 1889 , Rating : 2.69 , Votes : 13 , Reviews : 0 )
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Prosupporter - Prosupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
Features:
- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)

( Added : 06-05-2004 , Hits : 751 , Rating : 1.00 , Votes : 4 , Reviews : 0 )
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PerlDesk - PerlDesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support many users. PerlDesk has many features to streamline support and help improve customer communications.
PerlDesk allows convenient submission of support requests from users, they can either use the web based help desk - or simply send an email which is then logged straight into the perldesk database for staff review.

Perldesk can be easily integrated into any Cobalt Raq server.
( Added : 07-15-2003 , Hits : 870 , Rating : 0.67 , Votes : 6 , Reviews : 1 )
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Anteil - Anteil Open Source CRM is a cost-effective solution to managing and improving your customer relationships. Download the base application for FREE, and have Anteil deliver customizations that fit your specific needs. Software has been tested on Cobalt Raq appliances.
( Added : 07-15-2003 , Hits : 934 , Rating : 0.00 , Votes : 4 , Reviews : 0 )
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Velaro Support - Velaro's live help and customer support solution makes it possible to communicate with your website visitors in real-time. As a result, you'll be able to better sell and support via your website. With over 60 customization options, integrated survey management, and easy to use installation wizard, you'll be up and running in minutes. Give your website visitors the live help they deserve. Try Velaro for 14 days - free!
( Added : 04-12-2004 , Hits : 693 , Rating : 0.00 , Votes : 3 , Reviews : 0 )
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